Our aim is to have satisfied customers using and enjoying the products that we offer. All Ever Irish Gifts merchandise is unconditionally guaranteed. If for any reason you are not satisfied with your purchase, simply return it within 30 days of receipt for a full refund or exchange of the same item. The item must be returned in its original condition. The product price will be refunded in full; shipping charges are not refundable. If you are making an exchange for a different item, you will be charged a new shipping fee to your original method of payment. If you wish to return an item, please contact us at firstname.lastname@example.org or call us toll-free at 1.800.991.4561. We will provide you with a Return Authorization Number and instructions on where to send the items you wish to return. Please include your order number and reason for return.